Frequently Asked Questions

What is Property Management? How can we help you rent your home? How can we help you make more money with your investment? What makes us different from other property management companies? Find out below in our questions and answers below.

Also, check out our real life testimonials.

What is Property Management?

Property management is the administration of residential, commercial and/or industrial real estate. 

More than just a Landlord!

How is Maintenance Handled?

If you have a maintenance issue at your property, you must turn in a written request. Once we receive your written request, we will try our best to get a vendor scheduled within 24 hours. If you have a maintenance emergency, please call our office immediately. 

How Can I Rent From APM?

Check out our available rental listings and apply for a property.

What is APM's Application Process?

Anyone over 18 needs to complete an application, either online or at our office in Roy. There is a $40 application fee per application. We require verification of income, such as a paycheck stub or bank statements. 

What Services Does APM Provide?

Alliance Property Management provides a variety of management services for property investors, homeowners associations, storage facilities, commerical properties and apartment complexes. 

How Can APM Rent My Property?

If you are interested in our management services, please contact our office and we can give you more information on what we can offer.

Email us at or call 801-728-0454.

Frequently Asked Questions


Potential & Current Clients

What are your management fees? Residential management fees are 10% of all collected rent and Alliance retains any other fees billed to the tenant. HOA, Commercial, and Storage fees vary and are bid by project. Please reach out to for more information. New residential clients that are military will receive a discounted management fee of 9%.


What services are provided to investors? We provide a turnkey service including maintenance, rent collection, lease signings, vacancy showings, marketing, turnover, and more.


What is the average turn over time frame for a vacant unit? Average turnover from vacancy to rented is usually around 30 days but can be faster if the unit is left in good condition.


Where do you market rental properties? Our properties are marketed on dozens of sites ranging from local to worldwide influence. A few include Rentler, KSL, Zillow, Trulia, Craigslist and many more.


What to look for in finding the perfect property management company? The first thing you’ll want to focus on is trust and reliability. Can you trust them with your investment? Do they reliably do what they say they will? Are they responsive to your questions and concerns? Beyond that you’ll want someone experienced. Property management is a complicated industry; lack of experience could cost you thousands.  


What are the benefits to renting your home verses selling? While turning your property into an investment comes with risks the benefits can be immense. Selling your property now may mean a check today but renting it can mean a check coming your way for generations.


Why use a property management company for your rental?  Hassle free! We take care of the maintenance emergencies calls at 2 AM, delinquent accounts, and evictions. We have also developed vendor relationships helping our clients to save money on both billing and in time. 

What are the benefits of keeping up on maintenance? Preventing large costs down the road; the more maintenance is kept up on the cheaper the maintenance expenses will be long term. Also, a well maintained unit will rent quicker, for more rent, and to incentivize tenants to keep the property in great condition. 


When will I receive my statement and check? Residential owner statements are circulated between the 12th-15th of the month. HOA & Commercial statements are circulated between the 20th-30th of the month.

What is your management contract term? Like most of our competitors, we require a one-year contract term but we provide buyout options should you be dissatisfied during that period.

What if a tenant doesn’t pay or leaves with a balance owing?  We work hard to ensure tenants comply with their lease terms but like any investment there is always risk. When a tenant leaves with a balance owing we work with our collections team to recover your funds.


Potential HOA Clients


What are your management fees? HOA management fees vary and are bid by project. Please reach out to for more information.


What is your management contract term? Like most of our competitors, we require a one-year contract term but we provide buyout options should you be dissatisfied during that period.

Who handles collection accounts?  We have an amazing collections team that handles all of our collection accounts. We also actively work with account prior to sending them to collections trying to avoid any unnecessary hassle.


What services are provided to the HOA? Monthly financial statements, quarterly board meetings and annual General Membership Meeting, record keeping, maintenance scheduling and overview, monthly property inspections and rule violation follow up.


Why use a property management company for your HOA rather than board management?  Hassle free! We take care of the property maintenance, vendor scheduling and estimates. All financials are reconciled, paid and collected by us and then distributed to the board to review in the monthly statement.


Potential & Current Residents


What is your application process? Anyone over 18 needs to complete an application, either online or at our office in Roy. There is a $40 application fee per application. We require verification of income, such as a paycheck stub or bank statements.  Please reference the rental criteria sheet

What if I don't qualify on my own? A co-signer can be an alternate way of being approved to rent a property through us.

To qualify as a co-signer, they must have a minimum of a 700 credit score. If you need a co-signer to help you meet income requirements, they must make at lease 5x the rent of the property you are applying for, in gross income.

What happens if someone else has already applied for a property I applied for? We will process the applications in the order received, and give approved applicants a chance to pay deposit in the same order.

How long will it take to process my application? Applications take up to 2-5 business days to process.


What happens after I apply and I am approved for a property? If your application is approved, you will be notified. A deposit is the only thing that holds the home for you. Deposits hold the unit for 1-2 weeks depending on the property. Once notified, you have 24 hours to place a deposit or the next approved applicant will have a chance to place deposit on the home.

When will I received my deposit back? Deposit checks and statements will be mailed out within 30 days of your move out date.

Do you require renter's insurance? Yes. renter's insurance will be provided to you at a minimal cost, unless you provide proof of insurance.


What do I look for in finding the perfect apartment? Finding the perfect home is hard; we recommend considering your budget, the size, and location when looking for your next home.

What are the benefits of renting vs owning? Ability to move more easily, you are not responsible for the maintenance of the property, and lower upfront costs. 

Why rent from a property management company? Reliability, vendors on hand, and experience.


How can I pay my rent? You can pay online through your tenant portal, in our office through our drop box, or at any 7-Elelven store.

How do I submit a maintenance request? Submit a written request by email, through your tenant portal, by text message or fill out a form at our office. 


Do you allow assistant animals? Yes.


Do you accept section 8 housing? Yes.


Do you accept pets? This depends on the property. We do have a breed or size restriction on some properties. An additional deposit per pet, is required. Please reference our current listings.

How do I use the tenant portal? Click here to watch a video on how to use your portal account.


HOA Residents


How much is the new owner transfer fee? $150.00

Where can I find the HOA rules and documents? These can be found on each individual HOA pages at the bottom. Click on the name of the document you would like to view.

Do you mail monthly statements? We only mail statements when an account is delinquent. Payment coupons are mailed out at the beginning of the year or at the time of the purchase of the home. 

How do I find information about HOA amenities? Please visit your HOA link. Each HOA varies on the amenities they offer.

What do the HOA fees cover? An HOA fee can cover several different items depending on the particular HOA. Please visit your HOA link or contact our office at  

How do I submit a complaint or rule violation? We encourage you to get a picture whenever possible and email it to We also provide a complaint form at your HOA link.

How do I request permission to modify my home? Fill out an ACC (Architectural Control Committee) request form through your  online portal account.

How do I use the tenant portal? Click here to watch a video on how to use your portal account.

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As of 5/1/2020


COVID-19 Policies and Procedures: The following are policies or procedures that we are following due to the risks of COVID-19 and the instructions we have received from the state of Utah as well as recommendations from the Utah Apartment Association.





-Alliance’s office in Roy will be open to the public by appointment only. If you need to bring a payment or document to our office, you may use the drop slot or make an appointment with our office staff.


-Most common area facilities have been reopened to the public. To ensure the safety of everyone please continue to abide by the social distancing guidelines and safety procedures provided by the state.





Maintenance will be scheduled as usual. Residents that are showing signs of COVID-19 are asked to postpone maintenance requests unless it is a maintenance emergency.


Payments, Residential/Commercial/HOA:


-If you are unable to make a payment during this time, please contact our office as soon as you can. We are willing to work with anyone that has been negatively affected by COVID-19 and requires an accommodation for payments. Our office is complying with all laws, legislation and in house policies.



Investment Clients:


-We are working with tenants at this time to ensure that rents be paid and in a timely manner. We understand that you also may have been effected negatively by the COVID-19 pandemic and have a mortgage to continue to pay. We will send regular communication if for any reason you will not be receiving rents for the month or receiving them late.



Property Showings:


At this time we will continue to show our available rental properties as self-guided tours. You may contact our office to set up a showing.  We ask that you please use caution when viewing vacant units and follow heath precautions.

Quick Links

If you are unable to use this site due to accessibility issues, please call 801-728-0454